Our pieces are designed and made for you!  We want you to be happy. We gladly accept returns and exchanges on unworn items purchased from our website within the last 60 days. You can return an item and request the funds to be deposited back to your o

Our pieces are designed and made for you!&#xA0; We want you to be happy. We gladly accept returns and exchanges on unworn items purchased from our website within the last 60 days. You can return an item and request the funds to be deposited back to your original form of payment (note: a $7.00 shipping &amp; handling fee will be deducted), a return to a gift card (free returns - yay!), or an exchange (also free when your order is equal to or more than your original purchase!). To complete a return or exchange, please click <a href="https://enewtondesign.loopreturns.com/#/" style=" text-decoration: underline;" id="isPasted">here.</a> Once complete, this link will provide you with a prepaid return shipping label. Please carefully pack up the items you do not wish to keep, along with their original packaging, and drop off the return at your nearest U.S. Post Office. Please note that enewton does not allow exchanges on exchanges.&#xA0;enewton does not accept nor is responsible for returns that are not registered through our returns portal with an enewton prepaid shipping label. Returns must be shipped back using the coordinating shipping label, generated through our website. A restocking fee will be withheld from all returns. **PLEASE NOTE: all enewton couture pieces have a return window of 14 days from the date of receipt. For returns, please email info@enewtondesign.com to obtain an insured shipping label.

Returns and Exchanges

Our pieces are designed for living in, and we want you to enjoy your enewton jewelry for a long time to come. We proudly stand behind our products. For any defective enewton piece purchased from our website or in-store, we will gladly repair the item

Our pieces are designed for living in, and we want you to enjoy your enewton jewelry for a long time to come. We proudly stand behind our products. For any defective&#xA0;enewton piece purchased from our website or in-store, we will gladly repair the item within 30 days of purchase, free of charge with proof of purchase. If any item is damaged from living in, whether purchased from our website or from a retail store, we are happy to repair the item for you. There will be a fee associated with the repair, and the fee will be assessed and quoted by our team on a case-by-case basis. &#xA0;For all repair requests, please complete and submit the repair form, and a customer experience representative will be in touch with you as soon as possible. Note that work will not be performed until you have been advised of any applicable fees associated with the request, and your payment has been processed. Please allow a minimum of 45 days for your repairs to be completed.Click <a href="https://docs.google.com/forms/d/e/1FAIpQLScUWQtSwINE13nLTPTVzEZaPqOlnO4s2WMPhH-7NVn1WJHiuw/viewform">here</a> to request a repair.Please note that during the busy holiday period, repair timelines may be delayed. &#xA0;

Repairs

We will refund your card immediately upon processing your return.  Please note that it can take up to 10 business days for your financial institution to post it to your account.

We will refund your card immediately upon processing your return. &#xA0;Please note that it can take up to 10 business days for your financial institution to post it to your account. &#xA0;

How Long Will It Take to Receive My Refund?

enewton design

Returns, Exchanges & Repairs

Do you offer expedited shipping?

Do you ship outside of the U.S?

How long will it take for my order to ship?

Can I ship to two separate addresses in the same order?

If my package is unable to be delivered, what happens next?

Shipping

What is the difference between 14kt gold-filled and gold-plated?

Is your product made in the USA?

How should I care for my enewton rings?

Product Information

How should I care for my enewton gold jewelry?

How should I care for my enewton silver and mixed metal jewelry?

How should I care for my enewton beaded chokers?

How should I best care for my enewton necklace?

Caring for Your enewton Jewelry

How do I know what size bracelet to order?

Sizing

If I am sending a gift, what type of packaging do you offer?

Can I place a custom order?

I just placed an order online and made a mistake, can I change it?

I am interested in a locket. What is the best way to place a picture in the locket?

Can I order charms by themselves?

Ordering